Senior IT Technician

Senior IT Technician

Job description

We have an exciting opportunity for an experienced Senior IT Support Technician to provide first-class, customer focused IT support across a diverse and challenging range of technology. You will be working as part of a team of IT professionals and will be working closely with the IT Support Manager to provide 2nd and 3rd line technical support to the entire organisation. This role requires a high level of technical understanding and troubleshooting skills.

The ideal applicant will be a flexible, strong team player with a can-do attitude. You will have strong technical knowledge of Microsoft and Apple desktop and server operating systems and applications. Experience of Microsoft 365, SharePoint Online, Teams, Microsoft Power Automate and Power Apps is essential.

Brief Responsibilities

• Working closely with the IT Support Manager to provide 2nd and 3rd line technical support to the entire organisation. This role requires a high level of technical understanding and troubleshooting skills
• To jointly administer, alongside the IT Support Manager, certain systems
• To be actively involved in the adoption of new technology
• To coordinate, deliver nd upskill members of the team to deliver regular training sessions to support staff
• Manage all escalation of issues to the IT Support Manager / Infrastructure Manager where necessary, ensuring sufficient detail has been recorded electronically to allow issues to be resolved effectively.

To apply and for more information, please click the apply now button to be taken to our website and access the application pack.

Senior IT Technician