2nd Line Support Engineer

2nd Line Support Analyst

High Wycombe (Hybrid working available)

We are looking for a proactive, achievement-focused individual with a genuine interest in technology and a passion for helping others to join our team as a 2nd Line Support Analyst.

Key Responsibilities:

• Ticket Management: Own, update, and progress support tickets to ensure smooth and efficient resolution of issues.
• Customer Service: Provide excellent customer service by resolving client queries in a professional, positive, and friendly manner.
• Team Development: Take an active role in personal and team development to enhance the overall work experience.
• Performance Standards: Meet Key Performance Indicators (KPIs) to maintain a high standard of service across Sharp IT.

Skills and Qualifications:

• Attitude: Friendly, personable, and professional demeanour.
• Technical Knowledge: Strong understanding of Microsoft Cloud technologies (365 and Azure).
• Technical Skills: Good understanding of Virtualisation, Networking, Firewalls, Cyber Security, Antivirus Software, and backup issues.

Why Join Us?

• Career Development: Opportunity to develop your career in IT within a supportive and dynamic team.
• Hybrid Working: Flexible working arrangements to suit your lifestyle.
• Professional Growth: Continuous learning and development opportunities.
• Positive Environment: Work in a friendly and collaborative environment.