Technical Solution Architect (Telephony & Conversational AI)

Technical Solution Architect - Telephony & Conversational Platforms
London (Hybrid)
Contract: 6 months Rate TBC

Yolk Recruitment are currently seeking a Technical Solution Architect to join our client and provide critical support in shaping the technical solutions for key projects in 2025. You will work closely with internal teams and external partners, playing a key role in scaling our platform, managing deployments, and supporting vendor contract negotiations.

IR35 - Self Determination required as client is small business exempt

• Lead the technical aspects of vendor contract negotiations, particularly for conversational platforms.
• Manage the technical deployment of their solution across multiple departments.
• Design scalable architectures to support our growth targets for 2025.
• Work closely with cross-functional teams to optimise our telephony and conversational tech stack.
• Ensure compliance with relevant information governance and data security standards.

• Telephony Platforms: Experience with platforms like Vier, Twilio, SIP, and outbound dialling solutions.
• Conversational Platforms: Expertise with tools such as Boost, Amelia, or similar conversational AI platforms.
• Backend Development: Knowledge of Laravel for developing and maintaining business logic engines.
• Information Governance: Familiarity with industry standards for data privacy and security.

The client solution integrates:

1. Business Logic Engine (Laravel): Ingests data and makes decisions on who, when, and how to initiate calls.
2. Conversational Platforms: Executes interactions as dictated by the business logic engine.

• Proven experience in technical architecture, especially within telephony and conversational AI platforms.
• Strong problem-solving skills and experience scaling technology solutions for rapid growth.
• Excellent communication and collaboration abilities, with the capacity to engage with stakeholders at all levels.

This is a fantastic opportunity to shape and scale cutting-edge technology in an exciting, high-growth environment. You will be working with innovative platforms and directly contributing to projects that drive real-world impact.