Head of ICT Services

MLC Partners are working with a South East based NHS Trust to support with the recruitment of an interim Head of ICT Services . This is a key leadership role within the ICT department, responsible for ensuring the availability, performance, and security of all critical ICT systems that support frontline and back-office operations.

Key Responsibilities:

• Lead and manage a team of technical specialists responsible for the day-to-day operation and maintenance of all ICT infrastructure, including:
  • Server infrastructure (physical and virtual)
  • Network infrastructure (LAN, WAN, Wi-Fi)
  • Telephony systems
  • Service Desk
  • Data centre operations
  • Security operations (including threat detection and response)
• Ensure the availability, performance, and security of all critical ICT systems, including those supporting patient care, clinical systems, and operational management.
• Develop and implement service improvement plans to enhance the quality, efficiency, and resilience of ICT services.
• Proactively identify and mitigate potential risks to ICT service availability and security.
• Work closely with clinical and operational teams to understand their ICT needs and ensure that services are aligned with business requirements.
• Manage ICT service budgets and ensure value for money.
• Maintain strong relationships with key stakeholders, including senior management, clinical staff, and external suppliers.
• Ensure compliance with all relevant legislation and regulations, including data protection and information security standards.

Experience:

• Holds ITIL v3 Expert or ITIL v4 Master certification - ESSENTIAL
• Experience of working with cloud computing technologies (e.g., AWS, Azure)
• Experience of implementing and managing ITIL service management processes
• Experience working within an NHS organisation or private healthcare