Application Support

Application Support - Insurance / Salesforce

Hybrid Working - 3 days pw in the office reducing to 1 once completed probation.

As a Business Application Support Administrator within the London Insurance Market niche, you will be part of a collaborative and supportive team who are critical in supporting and enhancing their Insurance broking applications and Salesforce.

This position offers the opportunity to work across various departments and respond to urgent issues, manage small projects and develop comprehensive solutions enabling a responsive and efficient work environment

Role Responsibilities:

• Work with the team to investigate, analyse and prioritise incidents and service/administration requests
• Offer advice and support for business applications to include broking solutions
• Resole issues in a timely manner, performing routine and ad-hoc systems maintenance
• Assist with UAT for software upgrades

Experience Required:

• Previous experience in a similar support of systems administration role
• Basic understanding of insurance and ITIL preferred but not essential
• Strong verbal and written communication skills
• Excellent people and IT skills