Lead IT Service Manager - Live Service

Lead IT Service Manager: Pay up to 72,664, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.

Our Children's Platform Enablement Team are hiring an IT Service Manager to lead live support across all of our products and services.

You'll define and drive the ITSM strategy for Children's Platform in DWP, which enables DWP to get money to children, as well as overseeing the stability and well-being of all of our live services including developing and maintaining shared critical cloud infrastructure.

You will work closely with our expert engineering community and Product Owners to ensure cohesive maintenance and security of our services.

You'll be a role model. You'll exemplify best practices in IT service management - with a strong focus on operational stability, robustness, resilience, availability, and quality.

You'll be the primary escalation point for business and supplier stakeholders, ensuring high level service satisfaction and addressing any issues promptly. You will be part of the Childrens Platforms Senior Leadership Team.

DWP. Digital with Purpose.

We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives.

DWP is the UK's largest government department. We help people into work, and make payments worth over 195bn a year to support and empower millions of people.

The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.

What skills, knowledge and experience will you need?

• Experience of AWS and deployment capabilities into this platform.

• Extensive experience of managing large IT Products and Services in live enterprise scale environment.

• Extensive experience of injecting continual service improvement, ensuring Live Service stability at all times.

• Experienced leadership skills to be able to effectively lead individuals and teams to deliver IT service excellence including leading and inspiring teams to deliver strategic outcomes.

• Extensive experience in building and developing effective working relationships with senior key stakeholders, the Business and IT Managers.

• Demonstrable experience of ITIL or other service management frameworks.

Details. Wages. Perks.

Location: You'll join us in our brilliant digital hubs in Newcastle. We're just across the road from Longbenton Metro.

Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub.

Pay: We offer competitive pay of up to 72,664.

Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to 21,000.

Holidays: A generous leave package starting at 26 days rising to 31 days over time.

You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.

We have a broad benefits package built around your work-life balance which includes:

• An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100)

• Flexible working including flexible hours and flex-friendly policies

• Time off volunteering and charitable giving

• Bring your authentic self to work with 'I Can Be Me in DWP'

• Discounts and savings on shopping, fun days out and more

• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference

• Sports and social activities

• Professional development, coaching, mentoring and career progression opportunities.

Process:

We know your time is valuable so our application and selection process is just two stages:

1. Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through.

1. Interview: a single stage interview online.

CLICK APPLY for more information and to start your application.