Technical Support Engineer

We have a great opportunity for an organised, self motivated, Technical Support Engineer with excellent team player capabilities, to join a well-established company, based in South East London.

The ideal candidate will have previously worked in a fast-paced environment, customer facing IT support environment and have good experience of Cloud, hosted services, on site and remote support.

They are looking for someone with 2-3 years of hands-on experience troubleshooting user and customer issues in Cloud based and Windows desktop and server environments and have extensive experience of supporting, administering and troubleshooting all Office packages, such as Teams, OneDrive, SharePoint and Outlook on mobile devices, tablets, desktops and laptops.

Responsibilities:

• Completing technical support tasks, solving IT issues
• Problem solving and closing support calls on cloud based and on-prem systems
• Troubleshooting issues with servers, firewalls, WIFI and network equipment
• Building and configuring laptops, MACs and PCs
• Answering telephone calls from customers
• Recording, managing and closing support calls
• Visiting customer sites
• Delivering outstanding customer service

Essential

• Completing daily tasks such as setting up user accounts, MFA, email accounts and security groups
• Ability to build laptops, desktops from scratch
• Extensive experience of supporting, administering and troubleshooting all Office packages
• Basic understanding of networking
• Good experience of on-prem and Cloud based IT systems
• Knowledge of supporting regular backups
• Supporting centrally controlled and standalone anti-virus software
• Excellent knowledge of daily security activies, such as updates and password management