Technical Support Executive

Our client is a growing and market leading IT solution provider who now seek to appoint a diligent and committed Technical Customer Support Executive.

As a support executive you will fulfil support duties to customers to ensure systems are kept operational, and in line with service level agreements and customer expectations.

Key duties

• Respond to inbound support enquiries promptly, with accuracy and attention to detail.
• Record all enquiries, communication and information in the relevant systems to assist you and colleagues with the best resolution and collaborative effort.
• Make use of data to achieve the best results and manage enquiries and communication to customers.
• Ensure you are focussed and efficient following the support processes for your allocated role on the helpdesk.
• Manage and support any backlog of issues and communicate with customers, managing expectation.
• Take responsibility for enquiries allocated to you and their resolution or management, ensuring you are proactive in giving customers the best service.
• Escalate enquiries on a course to exceed customer expectation.

The successful candidate will be able to demonstrate

• Superb communication skills
• An IT background
• A positive and enthusiastic attitude
• A drive for excellent customer service

As a part of a smaller business, this role will provide you the opportunity to be a pivotal part of the support team in ensuring the best possible experience for the customers, assisting in the growth and development of the client base and in hand, the business. If you are interested in exploring this role further, please apply on-line now for immediate consideration.