ICT Service Desk Assistant

ICT Service Desk Assistant

Hourly rate: 12.85

Working hours: Monday-Friday 8am - 5pm covered on a rota basis

Location: Darby House, Lawn Central, Telford, TF2 4JA

This is an inital 3 month contract, working from home with the occasional team office day.

Opus People Solutions are recruiting on behalf of Telford and Wrekin Council for a Service Desk Assistant to provide customer focused reliable, flexible operational first point of contact IDT support to all Telford & Wrekin staff, Schools and Councillors.

Key Responsibilities:

• Provide prompt response to telephone, intranet and email requests; highlighting operational problems to relevant support staff
• Responding in line with IDT Service Level Agreements to all requests raised with the service desk
• Provide initial help and guidance to users
• Enter all requests correctly into the Service Management system and escalate to other support teams as necessary.
• To maintain IDT assets in desktop hardware and software in order to ensure secure user network access for email, file and print, desktop applications, system client installations and telephone connectivity
• Installation of basic software to client access equipment using a variety of tools i.e. Microsoft System Centre Configuration Manager.
• Rotation with desktop support teams for skills transfer and professional development

For more information or to process your application, please apply now!