IT Service Desk Analyst

Are you ready to take on a new challenge in a fast-paced IT environment? My client is a forward-thinking Managed Service Provider with a reputation for delivering world-class IT solutions to businesses of all sizes. Since their establishment in 2015, they have focused on providing innovative IT services, combining advanced cloud platforms with a client-first approach. This is an exciting opportunity for a motivated IT Service Desk Analyst to join a supportive team where every day brings new opportunities to learn, grow, and make an impact. With a hybrid working setup, you'll enjoy the flexibility to work both remotely and from the office.

IT Service Desk Analyst
Glasgow/Hybrid
24,000 - 30,000

Daily Duties:

• Delivering high-quality first and second-line support to clients, ensuring technical issues are resolved quickly and effectively.
• Handling a variety of client requests via tickets and providing occasional onsite support.
• Collaborating with your team to troubleshoot complex issues and deliver innovative solutions.
• Managing and maintaining IT systems to ensure seamless operations for clients.
• Taking part in a shift-based rota to provide consistent and reliable support.

Tech Stack:

• Active Directory and Office 365.
• Virtualization technologies, including VMware.
• Networking: configuration, maintenance, and administration.
• Disaster recovery tools and processes.
• Server support and hardware troubleshooting.

Company Benefits:

• Generous company pension.
• Free or discounted meals to keep you fueled during your day.
• Cycle-to-work scheme to promote a healthy lifestyle.
• Comprehensive life insurance and sick pay.
• Relaxed dress code to keep things comfortable and casual.

If you're eager to bring your technical skills to a company that values innovation and professional growth, this is the perfect role for you.

For further information or any queries, please contact me at 0191. 249. 3639 or via email at Darcey . technology group . com.

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.