IT Service Desk Analyst

Are you ready to take on a new challenge in a fast-paced IT environment? My client is a forward-thinking Managed Service Provider with a reputation for delivering world-class IT solutions to businesses of all sizes. Since their establishment in 2015, they have focused on providing innovative IT services, combining advanced cloud platforms with a client-first approach. This is an exciting opportunity for a motivated IT Service Desk Analyst to join a supportive team where every day brings new opportunities to learn, grow, and make an impact. With a hybrid working setup, you'll enjoy the flexibility to work both remotely and from the office.

IT Service Desk Analyst
Glasgow/Hybrid
24,000 - 30,000

Daily Duties:

• Delivering high-quality first and second-line support to clients, ensuring technical issues are resolved quickly and effectively.
• Handling a variety of client requests via tickets and providing occasional onsite support.
• Collaborating with your team to troubleshoot complex issues and deliver innovative solutions.
• Managing and maintaining IT systems to ensure seamless operations for clients.
• Taking part in a shift-based rota to provide consistent and reliable support.

Tech Stack:

• Active Directory and Office 365.
• Virtualization technologies, including VMware.
• Networking: configuration, maintenance, and administration.
• Disaster recovery tools and processes.
• Server support and hardware troubleshooting.

Company Benefits:

• Generous company pension.
• Free or discounted meals to keep you fueled during your day.
• Cycle-to-work scheme to promote a healthy lifestyle.
• Comprehensive life insurance and sick pay.
• Relaxed dress code to keep things comfortable and casual.

If you're eager to bring your technical skills to a company that values innovation and professional growth, this is the perfect role for you.

If you're interested in hearing more or would like to apply - then hit apply now. If you have any questions, you can reach me on 0141. 674. 8511. or darcey . technology group - uk . com.

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.