1st Line Support

Job Title: 1st Line Support Engineer

Location: Amersham, UK

Salary: 26,000 per annum

About the Role:

My client are seeking a motivated and customer-focused 1st Line Support Engineer to join our dynamic team in Amersham. This role offers an excellent opportunity to build upon your existing IT support experience within a fast-paced Managed Service Provider (MSP) environment.

Key Responsibilities:

• Client Support: Respond to incoming technical support queries via phone, email, and ticketing systems.
• Issue Resolution: Diagnose and resolve 1st line technical issues, escalating complex cases to 2nd line support as required.
• System Monitoring: Monitor client systems proactively, identifying and resolving potential issues before they impact service.
• Documentation: Maintain accurate records of incidents, resolutions, and changes using the company's ticketing system.
• Collaboration: Work closely with other team members to ensure seamless support delivery and client satisfaction.

Essential Requirements:

• Experience: Minimum of 2 years of commercial experience in an IT support role.
• MSP Background: Proven experience working in a Managed Service Provider (MSP) environment.

APPLY and send your CV to (url removed).