End User Support Specialist

End User Support Specialist - Edinburgh, Hybrid

Bright Purples longstanding hospitality client are looking for a customer-focused individual who can offer first-class support to their end users, helping them resolve issues efficiently and professionally. you'll be joining their close-knit team for up to 10 months.

What is in it for you:

• Salary up to £24,000

• Quarterly 10% bonus

• Hybrid working, a mix of the comfort of working from home and getting to visit their modern city centre office

• Career advancement opportunities.

• As a member of the End User Support team, you will be responsible for assisting clients in the hospitality sector with their technical issues, ensuring their systems run smoothly.

• Take responsibility for your cases, ensuring timely updates are given and achieving SLAs.

• Act as the first point of contact for all support queries, ensuring timely resolution or escalation.

• Help to create and maintain user documentation and guides.

• Previous client facing experience, ideally in a similar role.
• Ability to work well with a diverse multi-cultural environment.
• Strong analytical and troubleshooting skills.
• Hospitality experience would be advantageous.
• Our client has a client base in the UK and Europe, so proficiency in additional languages such as Spanish, French, or Swedish is highly desirable.