It Support Analyst

STEM Recruitment Solutions are working with a multi-disciplined Contract Research Organisation based in the UK. We are looking for an IT Support Analyst - you'll play a vital role in ensuring industry-standard security, managing systems, and providing exceptional support to our staff. Someone with first line and good second line expertise willing for personal development and growth.

Key Responsibilities:

Provide prompt technical support to end-users.

Manage software, hardware, and voice systems.

Participate in IT support projects, meeting deadlines and budgets.

Maintain Microsoft systems and ensure network security.

Assist in disaster recovery and business continuity planning.

Handle user setup and PC deployments.

Assist with business recovery plans and test procedures.

Effective communication and documentation skills.

Requirements:

As IT Support Analyst, we will be looking to identify the following in your application:

Strong Windows OS troubleshooting skills (Windows 10/11).

Proficiency in Microsoft 365 and Azure Active Directory.

Knowledge of cyber threat landscape and countermeasures.

Familiarity with networking (DNS, DHCP, IP routing).

Ability to support 200+ user environments onsite and remotely.

Advantageous Requirements:

While we value expertise in all IT areas, candidates with knowledge in the following areas are preferred:

Microsoft 365/Azure administration.

Experience working within the life sciences, pharma or biotech sectors

Benefits:

Competitive salary depending on experience.

Flexibility hours including hybrid working to suit your work life fit.

Learning and development opportunities.

Pension scheme, healthcare, and more.

Company organised Social events and recognition programs.

Convenient work hours: Monday to Friday.