IT Service Analyst

Exciting IT Support Role - Join a Fast-Paced Team!

Are you a tech-savvy problem-solver looking to take your career to the next level? We're working with a dynamic business that's looking for an enthusiastic IT Support professional to provide top-notch service across their organization. This is a fantastic opportunity to get hands-on experience, drive improvements, and make a real impact while working with a team that values innovation and excellence.

What You'll Be Doing: In this role, you'll be the first point of contact for office-based and remote users, handling technical queries and providing first and second-level support across a range of systems. You'll troubleshoot issues, assist with application support, and be a key player in delivering high-quality service to meet the company's business needs.

Key Responsibilities:

• Frontline Support: Be the go-to person for users seeking technical assistance via phone, web, or email, delivering fast, effective solutions.
• Problem Solver: Diagnose and resolve issues, directing unresolved problems to the next level of support when necessary.
• Proactive Approach: Advise users on troubleshooting steps, follow up on customer status, and contribute suggestions for service improvements.
• System Maintenance: Help maintain system documentation, desktop computing environments, and security standards.
• Team Player: Work closely with your peers and the broader IT team to ensure seamless operations and contribute to ongoing projects.

What We're Looking For:

• Experienced: You've proven your ability in a fast-paced support role, with a track record of resolving technical issues and delivering exceptional service.
• Tech-Savvy: You have a solid understanding of computer systems, mobile devices, and office automation products. Familiarity with remote troubleshooting is a plus!
• Service-Oriented: Exceptional customer service skills, with a focus on delivering solutions that meet users' needs.
• Communicator: Strong written and verbal communication skills, able to translate tech-speak into user-friendly advice.
• Flexible & Driven: You have a "can-do" attitude, are always ready to rise to new challenges, and remain positive even under pressure.
• Ambitious: You're always looking to develop your skills and improve processes. Knowledge of ITIL or experience with ISO27001 is a bonus but not essential.

Why This Role? This is your chance to join a company where no two days are the same. You'll have the opportunity to get involved with exciting IT projects, interact with key business users, and build strong working relationships across the organization. There's plenty of room for growth and learning, and you'll be part of a team that genuinely values your input.

If you're passionate about IT support, love solving problems, and thrive in a dynamic environment, we want to hear from you!

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.