Trainee IT Support

About Us:
We are a dynamic and growing company located in the heart of Birmingham, committed to delivering exceptional IT solutions. We are seeking a Trainee IT Support professional to join our team. No previous experience is required, as we provide comprehensive training and development for the right candidate. This is an excellent opportunity to launch your career in IT with full support to help you succeed.

Role Overview:
As a Trainee IT Support professional, you will be the first point of contact for technical assistance within the organisation. Your role will involve supporting users, resolving technical issues, and contributing to the maintenance of our IT systems. Working closely with our experienced IT team, you will gain the foundational skills necessary for a successful career in IT support.

Key Responsibilities:

• Respond to IT support queries from staff, both remotely and on-site.
• Assist in diagnosing and resolving hardware, software, and network issues.
• Set up user accounts, devices, and applications.
• Help maintain IT equipment, including laptops, printers, and office devices.
• Learn and implement IT support processes and best practices.
• Accurately document issues, resolutions, and changes in our helpdesk system.
• Provide assistance to the IT team on projects and technical improvements.

Skills & Attributes:

• No prior IT experience required, but a strong interest in technology is essential.
• Excellent communication skills with a customer-focused approach.
• Problem-solving abilities and a keen desire to learn.
• Ability to work collaboratively in a team and independently when required.
• A basic understanding of Microsoft Office (Word, Excel, Outlook) is advantageous.
• Strong organisational skills with great attention to detail.

What We Offer:

• A comprehensive training programme and on-the-job support.
• Mentorship from experienced IT professionals.
• Career growth opportunities within a thriving company.
• Competitive salary and a comprehensive benefits package.
• A convenient Birmingham location with excellent transport links.

How to Apply:
If you are enthusiastic about starting a career in IT and keen to learn, we want to hear from you! Please send your CV and a brief cover letter explaining your interest in the role.

Take the first step in your IT career with us in Birmingham and develop the skills needed for a successful future in technical support!