Support Engineer

27,000 - 32,000 Permanent Full-Time

My client is looking for an IT Software Support Analyst to join their team ASAP - This is a fantastic opportunity to work with a highly regarded technology provider.

THE ROLE:
As an IT Software Support Analyst, you will be working closely with end customers to troubleshoot and resolve issues. You'll use a ticketing system to prioritise and address customer problems, assisting non-technical users with diagnostic tests, reconfiguring products, or recommending third-party solutions. When needed, you will escalate unresolved issues to developers. You'll be expected to work independently, but within a supportive and collaborative team environment.

KEY SKILLS & EXPERIENCE:

• Strong IT skills with hands-on experience in data deployment, SQL, web apps, and Microsoft IIS.
• Basic coding knowledge is beneficial.
• A background in IT, computer science, or a related field is desirable.
• A proactive, 'can do' attitude and a desire to contribute to the success of both the team and the company.

THE COMPANY:
This company is committed to improving service through innovative and meaningful technology solutions. With a newly refurbished office in Berkshire and a strong, supportive team culture (socials, yoga nights), it's a great place for professionals looking to make a real impact.

If you are passionate about IT, improving peoples lives, and want to join a dynamic team, please apply today for this exciting opportunity!