| Description: |
Graduate IT Support Analyst Looking for a recent graduate (2023/2024) with a BSc 2:1 / First in computer related subjests. Will also consider BEng (Hons) in Cumputing We have a fantastic opportunity for a junior IT Support Analyst (Recent UK University graduate with a degree in Computer Science / Computing / similar) with at least 6 months + 1st line IT Support experience and previous administration of Microsoft Active Directory, Azure, M365 & Office 365 as well as experience in supporting Windows 10 & Windows 11 OS Essential functions of the job
- Provide 1st level support for all desktop end-user issues and advanced troubleshooting across all relevant IT verticals (end user hardware, mobility, desktop applications, printing/scanning, network fundamentals, updates, and patching, etc.)
- Deploy equipment such as computers, laptops, printers, mobile phones and the associated
- technology behind such devices (OS imaging, application installation, Mobile Device Management, security hardening, etc.)
- Provide users with mailboxes, licenses and permissions on both on-premises Active Directory/Azure AD, as well as Office 365 and 8x8 unified comms solution.
- Maintain accurate documentation and designs of system configurations, architecture, and network/operating procedures.
- Develop and maintain processes around systems management, security, hardware, and software inventory; physical maintenance of systems as required.
- Perform routine daily/monthly/annual IT tasks i.e., system back-ups, validating security controls, review log management system, anti-virus checks etc.
- Action on/off boarding tasks in accordance with company policy and procedure.
- Maintain records of company hardware and software assets.
Other responsibilities:
- Adhere to all relevant legislation, policy, procedure and best practice guidance.
- Prioritise and personalise response and support to Senior level (Exec/C-suite) staff when appropriate.
- Consistently provide the highest level of service to all IT stakeholders.
- Escalate any issues or concerns to senior staff within the team as and when necessary.
- Update knowledge of emerging and new technologies. Adapt to external and internal technological changes and implementations.
- Be alert to and communicate any technology software that may enable improved internal efficiencies, improvement to the end-user experience or drive general innovation and creative solutions.
- Perform other duties as may be assigned from time to time.
Education or qualifications
- ITIL Service Management/IT certification in service support, MCSA, Comp TIA
- In lieu of education equivalent combination of education and directly related experience
Experience required:
- 6 months + 1st line IT Support experience
- Previous administration of Microsoft Active Directory, Azure, M365 & Office 365
- Experience in supporting Windows 10 & Windows 11 OS
- Proven record of working in a fast-paced environment
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