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Service Desk Team Lead

Posted: 12/12/24
Recruiter:IMT Resourcing Solutions
Reference:2865316717
Type:Permanent
Disciplines: Support
Salary:£38,000 - £42,000 Annual
Location:Bristol
Description: Job Title: Service Desk Team Lead
Location: Bristol
Salary: £38,000 - £42,000 per annum

About the Role:
My client is looking for a dynamic Service Desk Team Lead to join our team in Bristol. In this pivotal role, you'll lead a team of dedicated IT support professionals, ensuring that they deliver exceptional service and support to our clients.
Key Responsibilities:
  • Lead and mentor a team of service desk analysts, fostering a positive and collaborative work environment.
  • Manage day-to-day operations of the service desk, ensuring timely and efficient resolution of support requests.
  • Monitor and report on key performance indicators (KPIs) to ensure the team meets service level agreements (SLAs).
  • Act as an escalation point for complex or high-priority incidents, providing guidance and solutions.
  • Develop and implement processes to improve service desk efficiency and customer satisfaction.
  • Collaborate with other IT teams to ensure seamless service delivery and continuous improvement.
What We re Looking For:
  • Proven experience in a similar IT support or service desk role, with at least 2 years in a leadership position.
  • Strong understanding of ITIL principles and experience working within an ITIL framework.
  • Excellent communication and interpersonal skills, with the ability to lead and motivate a team.
  • Strong problem-solving skills and the ability to manage multiple tasks under pressure.
  • Experience with service management tools and a good understanding of technical troubleshooting.
What We Offer:
  • A competitive salary of £38,000 - £42,000 per annum.
  • Opportunities for professional development and career progression.
  • A supportive and inclusive work environment.
  • Excellent benefits package, including pension contributions, health insurance, and more.

Recruiter: Callum Thompson

Recruiting now

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