IT Technician

Location: Cambridge (CB25)

Duration: Permanent

Salary: £22,000 - £24,000

Job Reference: 35529

Polytec are looking for a hard-working IT Support Technician to support the infrastructure services of a leading communications company based just outside of Waterbeach.

Key Responsibilities:

Prioritisation and triage of desktop service incidents

Use of telephone, web and in-person channels to troubleshoot and resolve IT issues

End to end management of support requests, ensuring completion in a timely and professional manner

Proactively diagnosing reported faults and ensuring resolutions to Hardware and Software issues are dealt with promptly

Business support for MS365 applications

Contribute to enhancement projects and engage with team members to aid the Teams performance and deliverables

Write, review and develop IT procedures and documentation

Requirements:

Level 3 Information Communication Technician certificate

GCSE Maths and English

Familiar with help desk ticketing software

Entry level work experience in IT service delivery

First-rate customer service, communication and problem-solving skills

Keen interest in technology and how things 'work'

Please contact us as soon as possible for more details or apply below!