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Head of IT Operations

Posted: 11/12/24
Recruiter:Mackenzie Jones IT
Reference:2865247708
Type:Permanent
Disciplines: Operations
Salary:Competitive
Location:Picket Piece, Hampshire
Description: Head of IT Operations. Competitive Package. Hybrid Working - Hampshire. Permanent.
Must be Eligible to work in the UK.

Leading UK & International organisation is seeking to secure a Head of IT Operations. The role holder will deploy a new Operating Model to support the transition to RISE on SAP S/4 HANA and is
accountable for delivering Business-as-Usual (BAU) IT Operations & Support Services across the UK & International business. The role holder will be a member of the Senior Leadership team.

Role:
  • Lead the Strategy & Roadmap for IT Operations - create a 5-to-10-year Strategy & Roadmap.
  • Lead the Gap Analysis & To Be Model for IT Operations & Service.
  • Lead IT Operations Management (ITOM).
  • Support the transition to support RISE on SAP S/4 HANA.
  • Successfully deliver the transition of RISE - SAP S/4 HANA into support - managing & optimising SAP Services in BAU.
  • BAU Service - fully support the priorities & productivity of the business.
  • Design of BAU Operating Models & Service Transition.
  • Deployment of an International IT Operations Model.
  • Accountability for the delivery of the IT Operations Budget.
  • Lead IT Operation Teams - Service Desk / Field Engineering / Technical Support / Subject Matter Experts / SAP BASIS & GRC.
  • ITIL Framework - establish an ITIL Framework - improve ways of working, governance & best practices etc.
  • Third Parties - Contract & IT Supplier Management for BAU Services.
  • Ensure effective support for Head Office & VIP community.
  • Member of the Senior Leadership Team.
Skills Experience Required:
  • IT Operations -10+ years experience.
  • Held a Head Of position or an equivalent level - ideally 5+ plus years experience.
  • SAP S/4 Hana or SAP ECC environment experience - overseeing transition & support services.
  • Strategy & Roadmaps - IT Operations & Service Management - developing medium-long term Strategy &
  • Roadmaps - Gap Analysis of current state & lead the To Be Model to delivery.
  • Designing new Operating Models to support service introduction & transition.
  • Transitioning reactive IT Operation Model into proactive models - extensive experience.
  • ITIL Framework - strong understanding of key ITIL processes - establishing the measures/benchmarks for the function, maturing & continuously improving the Operating Model in accordance with best practice.
  • Third Party Supplier Management & Engagement - Contracts & IT Services aligned to business requirements & SLAs.
  • Budget - managed a departmental IT budget - annual cycles of forecasting & periodic re-forecasting - management of IT BAU contracts - ideally £10m plus.
  • Designing & deploying International Operating Models.
  • SAP BASIS & GRC - Track record in supporting these services.
  • Leading teams that support SAP S/4 HANA.
  • Leadership - extensive experience of leading IT Operational teams.
  • SOX - ideally have worked in a SOX environment - SOX Controls Framework experience - highly beneficial.
  • Ability to deliver well thought through & quality plans - then deliver them effectively.
  • Proactive Approach - must have a Can Do attitude.
  • Gravitas & Maturity to build and establish relationships at all levels.

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