Technical Support Specialist

The Company you will be working for:

Our client is highly successful and well established Technology company based in Newcastle, supporting an international blue-chip customer base. They are currently looking for an experienced Technical Support Specialist to join their team on a permanent basis. If you are interested and meet the person specification of the job role, please apply below.

Rewards and Benefits on offer;

• Great Working Environment a very friendly culture and team atmosphere
• Immediate start
• Permanent position
• Working with an incredibly successful organisation
• Woking Monday to Friday
• Hybrid working available!

The Role you will be doing:

• To take ownership & accountability for offering solutions that benefit our customers
• To provide our customers with the correct solution that solves their query and aims to always exceed their expectations.
• To ensure excellent customer service standards are delivered at all times.
• Demonstrating empathy by consistently seeing the customers point of view
• Supporting & embracing change with a positive can do approach
• To take on board all relevant training and demonstrate a comprehensive understanding products and services
• To recognise opportunities to add value to a customer s relationship with us by recognising and maximising revenue opportunities
• To proactively contribute to the success of the team by sharing knowledge and ideas.
• To take ownership and always look for areas of improvement and self-development
• To demonstrate and deliver exceptional problem solving and trouble shooting skills
• To proactively seek feedback from coaches and managers to look at ways of improving the customer experience
• To adapt your communication style to suit the customer.

About you;

• Exceptional communication and organisation skills and the ability to follow through and manage a larger workload
• Troubleshooting and Technical Support Experience is essential
• A proven ability to adapt to a fast paced and continually changing environment
• Desire to work with a team and learn from other team members.
• Knowledgeable of customer business needs
• Motivated by team work and resolving tasks and issues
• High ethics and standards
• Good problem-solving skills
• Thinks through consequences of actions and can present clear rationale for decision making
• Able to negotiate effectively and handle difficult and confrontational situations