1st / 2nd Line Support Engineer

Job Title: 1st/2nd Line Support Engineer
Sector: Education
Salary: 29,000
Location: City of London

Overview:

A growing education group based in London is looking for ab enthusiastic and driven IT engineer to join the team. This role provides the opportunity to be involved in 1st and 2nd line user support as-well as assists with an exciting range of projects.

Job Summary:

The Support role will be responsible of providing technical support across the company. You will be working across the service desk being the first point of contact with general IT support functions with potential exposure to project work too.

Role Responsibilities:

• First point of contact for all IT related issues via the ticketing system
• Office 365 Support and Administration
• Azure and local Active Directory - users, passwords, account creation
• Audio Visual Set ups and support
• Maintain both Windows and Mac devices
• Onboarding / Offboarding
• VPNs - support
• Escalations to 2nd and 3rd line
• Assist with an exciting variety of projects
• Administration tasks through Teams and SharePoint

Tech Skills Required:

• Active Directory
• Azure
• Office 365 or Exchange Online
• MDM - Intune / SCCM / JAMF
• SharePoint
• Team / OneDrive
• Virtual Servers via Hyper-V or VMware
• Basic Networking knowledge

Package / Benefits:

• 29,000 Starting Salary
• 25 Days Annual Leave
• 8 Bank Holidays
• Pension
• & More

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.