IT Service Analyst

A great opportunity for an experience IT Service Analyst providing 1st-2nd Line support to users across multiple sites nationwide!
What you'll be doing:

• Hardware and software support
• Asset management - configure, deploy, document management
• Laptop and hardware roll outs
• User access and permissions management
• Escalate complex issues to outsource partners
• Point of escalation for junior Analyst
• Managing tickets via phone, email and ticketing system
• Ownership of project work

To succeed:

• Minimum of 2 years working in a relevant role
• Proficient with hardware and software support
• Worked with Microsoft systems and applications
• Understanding of VMware
• Organised and methodical approach to tasks
• Worked with LAN and WAN networks
• Driving licence - ok with ad hoc travel to different sites across the UK

Benefits:

• Salary of (phone number removed)
• 25 days holiday plus bank holidays
• Your birthday off! - taken in your birthday month
• All travel costs are covered - mileage rate or hire vehicle
• 37.5 hours Monday to Friday
• Fully site based in Widnes
• Job security and career progression

Sounds good?Click apply now!

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