Desktop Support Analyst

About Us

We've been on a mission to improve end user satisfaction since the day we were founded over 25 years ago. As champions of premium experience-led IT services, it is who we are. We constantly challenge old assumptions and inherited wisdom, and demonstrate there are other, better ways to do things.

Role

We are looking to hire a skilled Desktop Support Analyst to assist our client with computer hardware and software issues. You will be required to assist with hardware installations, software upgrades, systems integrations, and basic IT related issues.

The role is based at one of our leading Customer sites in the city of London, working primary on site on a weekly rotation between the hours of 07:00 and 19:00 Monday to Friday.

Responsibilities

• Responding to client support requests
• Contacting clients to find out the nature of the problem
• Troubleshooting hardware and software issues
• Installing and maintaining hardware and computer peripherals
• Installing and upgrading operating systems and computer software
• Troubleshooting networking and connection issues

Key Skills

• Proven work experience as Desktop Support Engineer/Analyst or Support Technician
• Knowledge and support background of M365, Entra and intunes
• Strong understanding and support Microsoft windows desktop software as well as ipads and Macs
• Experience of network troubleshooting
• Server knowledge
• Good knowledge of Active Directory Domain Services - Users, Computers, Group Policy
• History of hardware building and PC imaging
• Experience supporting the following technologies; Citrix, VM, patching, M365
• Excellent interpersonal skills
• Good written and verbal communication skills
• Experience of working in an ITIL or ISO environment

Equal Opportunities at Acora

Acora is an e qual o pportunity e mployer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. We hire our people on the basis of qualifications, merit, skills, and business need.

Acora is a Level 1 Disability Confident Committed Employer and will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request any reasonable adjustments.

Join us at Acora in creating a workplace where everyone can succeed and make an impact. We look forward to welcoming you to our team!