IT Support Desk Technician - Brough

IT Support Desk Technician - 27,000/ 34,000 per annum - Brough

Principal IT are working with a global player in the manufacture and distribution sector that are looking for an IT support desk technician to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional development and has an innovative approach to incorporating new technologies into their operations.

As an IT Technician you will provide day to day support to users on a variety of tailored, bespoke and in-house computer systems. This role encompasses 1st, 2nd line support with growth to 3rd Line, allowing you scope to provide truly end to end solutions. You will be required to work both as part of a team and independently, have an analytical brain and be able to communicate at all levels.

Key Responsibilities:

• Central point of contact for users in solving problems with hardware and software issues
• Maintain day to day critical systems by ensuring the systems are operational and that all are operational and any issues are resolved promptly and properly
• Developing and delivering value adding management information
• Providing urgent and ad hoc IT issue resolution throughout the business
• Some flexible and weekend work will be required (e.g. when upgrading systems)

Requirements:

• Technical skills on hardware and software including IT infrastructure, databases and e-mail
• Windows Operating Systems
• Microsoft Products (Microsoft Office 365 products)
• Understanding Networks (LAN & Wireless)
• Multimedia & Communication technology (telephone system and mobiles etc.)
• Experience with printers
• Ability to learn new technologies quickly
• Providing technical solutions via telephone, remote and in person.
• Oracle Netsuite (Desirable)
• Ubiquity, Unifi networking (Desirable)
• Mobile Device Management (Desirable)
• Apple OSX User Support (Desirable)

The Package:

If successful our client is offering a salary between 27,000 - 34,000 per annum, favourable holiday allowance, a full training programme designed to support your personal development.

How to Apply:

If you are interested in hearing more about this IT support desk technician vacancy or interested in applying for the role please, use the link below or email me at or contact Principal IT Directly on LinkedIn.

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