Second Line Support - SC cleared

Contract Second Line Support Engineer - SC Clearance required - Berkshire

180 per day outside IR35

Our client is seeking an Security Cleared support professional to join their Technical Desk support team. You will handle incoming technical support incidents, requests and changes. You will be responsible for the management of a personal call queues, ensuring support services meet stated SLAs, provide updates and ensure ongoing customer/end user communication is maintained. You will be responsible for the resolution of tickets and calls ranging from simple password resets to complex server queries.

Key Responsibilities:

Responsible for 2nd line technical incident resolution and task management.

Adherence to all SLA's

ITSM ticket management and updates

Monitoring of security alerts

Managing user accounts for leavers, movers and joiners

Active Directory updates and changes

Creation/updating of supporting processes and or knowledge base articles

Involvement in service transition activities

Maintaining cover for Technical Desk at all times

Essential skills:

SC clearance
Knowledge of MS Cloud, Azure, O365 fundamentals
Active Directory administration

Use of ITSM toolsets
Strong Customer service skills, both written and verbal
Understanding of ITIL
Strong attention to detail
Available immediately

Please apply with CV.