2nd Line Application Support

Job Title: 2nd Line Application Support
Location: Hitchin (full-time onsite)
Industry: Property
Salary: 32-38k (DOE)

Role Overview: As a 2nd Line Application Support Analyst, you will provide technical support for web and mobile applications to business partners and end-users. You will engage with customers promptly to document details of their cases, issues, or requests, and work collaboratively with the wider Support team.

Key Responsibilities:
Provide 2nd line support via ticketing systems
Update systems/documentation with relevant information
Work closely with stakeholders to guide system changes, fixes and developments
Escalate complex issues to Application Specialists where applicable
Deliver training and advice on mobile and web applications

Key Skills & Requirements:
Previous experience in supporting wither TotalMobile Mobilise, TotalMobile Connect or Trimble Fieldview
Experience working with ServiceNow
3+ years' experience within a similar role
Database experience- SQL/MySQL

This role is ideal for someone with a customer-focused mindset who is eager to provide high-quality application support while working collaboratively within a team environment.

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.