IT Support Analyst (Education)

Role: IT Support Analyst

Location: Kent

Salary: 32,000 - 37,000

Hours: 37.5 per week between Monday-Friday

My client is a very well-respected independent school that are looking to add a IT Support Analyst to their IT Team.

The IT Technician is a key technical resource within the IT team, responsible for providing second-line support across the schools IT systems. This role focuses on the hands-on resolution of technical issues, troubleshooting, and maintaining service performance and delivery, in addition to technical support.

The successful candidate will have experience of supporting systems and services in a technical capacity, reporting to management and will have worked for a minimum of 3 years within similar roles.

Key Responsibilities

• Assist with second-line support when required, ensuring that urgent issues are addressed quickly and effectively
• Provide on-site and remote support to users, helping them resolve both simple and advanced technical issues related to IT systems, devices, and applications
• Identify and resolve recurring IT issues by implementing long-term solutions and root fixes, reducing repeat incidents
• Escalate complex or unresolved challenges to senior members of the department or third-party vendors, following a structured troubleshooting approach
• Ensure that service levels are maintained by responding to and resolving issues in line with established helpdesk procedures and priorities
• Maintain regular communication with users throughout the issue resolution process, providing updates and ensuring user satisfaction
• Conduct proactive reviews, identifying and logging potential issues before they escalate. This includes regular on-site checks of equipment across all the schools locations
• Conduct user training sessions when necessary to help users become more self-sufficient in resolving basic IT issues.
• Maintain the department's asset inventory, ensuring all IT equipment is logged, tracked, and maintained in accordance with the Trust's asset management policies

This is a great opportunity to work at an exceptional school.

If this is of interest, please apply ASAP.

INDIT

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