Onsite Support Engineer

Are you looking for a new exciting opportunity working as an Onsite Support Engineer for a successful Managed Service Provider to be based in London?

This role will involve a rotation between working Onsite in the West End and on the Service Desk (1 in 4 weeks) which can be done remotely.

Main Duties of the Role

• Responsible for troubleshooting, fault finding, fixing, and providing customer advice on systems
• Managing assigned tickets using the ticket management system
• Providing support within agreed SLAs to ensure response and fix times are met
• Remote desktop/server support with windows environments
• Investigation of server and platform monitoring alerts
• Server and desktop patching via centrally managed systems
• Keeping customer documentation up to date
• Involvement in technical projects for technology deployments/upgrades

Your Skills and Experience

• Excellent communication skills
• Strong networking knowledge with proficiency in troubleshooting networking protocols
• Solid experience of server support and virtual environments (VMware)
• Microsoft Exchange Server and Office 365.
• Knowledge of backup solutions
• Understanding of ITIL practices

Salary

• 35,000- 40,000 per annum
• + Overtime & on call