IT Operations Engineer / Manager

IT Operations Engineer/Manager

Location: Ringwood, Hampshire (BH24)
Salary: 30,000 - 40,000 DOE + Benefits
Full-Time, Permanent, Fully Onsite Working

Join a thriving Ringwood-based construction company as their IT Operations Engineer/Manager, taking on a pivotal role in a newly refurbished office environment. As the sole IT expert in the business, you will oversee a 360-degree scope of responsibilities, ranging from hands-on IT support to strategic improvements and the management of external technology partners. This role is ideal for someone who thrives on variety and enjoys having a meaningful impact.

Key Responsibilities

• IT Support: Act as the primary contact for IT/digital support, resolving issues across hardware, software, and connectivity for office staff and on-site teams.
• Infrastructure Management: Install, configure, and manage IT infrastructure across the business.
• External Collaboration: Coordinate with external IT service providers to manage security and IT solutions.
• Systems Oversight: Oversee contracts and inventory for IT, mobile, and telecoms, ensuring accurate documentation and record-keeping.
• Telephony: Manage the BT Cloud telephone system.
• Stakeholder Engagement: Work closely with department heads to address and fulfil IT requirements.
• On-Site Support: Occasionally travel to construction sites to assist with technical setups, remote connectivity, and device support (e.g., Starlink, laptops, printers, and iOS devices).
• Digital Presence: Enhance the company's online presence by managing and updating social media platforms like Facebook and LinkedIn.
• Website Management: Collaborate with external web development agencies to update and improve the company website's functionality and content.

The company currently relies heavily on external partners to manage IT. Their environment includes a mix of Windows, macOS, iOS, and Android devices, as well as networking hardware (including Starlink for remote sites). While functional, the setup would benefit from a more structured approach, providing the opportunity for you to make a tangible difference.

What You'll Need

• Microsoft Office 365, Windows, macOS, and networking hardware
• Remote desktop connectivity and virtual environments
• iOS/Android devices and external software solutions
• Strong communication skills to liaise effectively across all levels of the business.
• A reliable and trustworthy nature, with the capability to manage the full spectrum of IT responsibilities independently.
• A proactive mindset, equally comfortable with the duties of 1st-line support and strategic supplier management.

The company offers a modern workspace, generous benefits, career growth opportunities, and the autonomy to shape and lead its IT function.

If this role isn't the right fit for you, we have a fantastic candidate referral reward program in place. We offer payouts at both interview and placement milestones. For further details, please visit our website.

Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.