Job Title: Network Engineer About the Company
Our client is an award-winning, fast-growing IT MSP and consultancy located in the heart of London. They work closely with SMEs across financial services, utilities, and real estate who rely on their expert advice, dependable systems, and outstanding support that goes beyond typical IT services. With a tight-knit, supportive team of technical professionals, they foster a can-do attitude and passion for delivering excellence. Their team includes dedicated Service Desk Analysts, Infrastructure and Security Engineers, and a skilled group of senior Consultants. They are an equal-opportunity employer committed to inclusivity and diversity, welcoming applicants from all backgrounds, regardless of gender, race, sexual orientation, disability, neurotype, religion, or beliefs. They also value work-life balance, ensuring employees have the support needed to manage work and personal responsibilities. The Role
Our client is seeking an enthusiastic and motivated Network Engineer who combines technical expertise with a commitment to customer service and continuous learning. Working closely with the Technical Director, the successful candidate will handle systems maintenance for multiple clients and serve as an escalation point for 3rd Line Support tickets. Previous experience in an MSP is advantageous, and the role offers exposure to diverse technologies with a clear path for progression into consultancy. Responsibilities:
Systems Management (40%) Identify improvements in networking systems and infrastructure
Monitor production networks and infrastructure comprehensively
Perform hardware and firmware upgrades for networking infrastructure
Write and implement Requests for Change (RFCs)
Support and train team members
Create and maintain detailed documentation
3rd Line Support (40%) Troubleshoot and resolve complex network incidents and escalations
Address and resolve networking alerts
Conduct root cause analysis and report network trends
Resolve major incidents
Configure BAU firewall, network switches, and manage service requests
Participate in on-call support as part of a rota for escalations
Project Work (20%) Deliver small-scale projects
Conduct deployments at datacenters and client sites
Submit and execute detailed change requests Skills/Must have:
Technical Experience Proven experience in corporate 3rd line networking support
Excellent customer service, including stakeholder interactions
Experience in creating quality support documentation
Knowledge of support best practices and procedures
MSP experience is highly desirable
Desirable Qualifications and Skills Certifications: CCNP, FortiGate NSE4+
Skills in Networking (IPv4, DHCP, DNS, Switches)
Knowledge of enterprise firewall and WAN technologies
Experience in network management and monitoring
Familiarity with packet capture tools and technologies Benefits:
Annual bonus
Pension scheme with up to 4% employer match
Extra day off on your birthday
Ongoing training and certification support
AXA Private Health Insurance, including dental, optical, and mental health coverage
Discount program via Perkbox
Enhanced sick pay
Employee Assistance Program with Health Assured
Season Ticket Loan and Cycle to Work Scheme
Regular team events and office refreshments
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