Technical Support Engineer

Technical Support Engineer

When you join our Engineering Team at Telent, you'll be empowered to innovate and drive common solutions, working closely with technical experts who are proud of the impact their work makes. Come join a high-performing team doing complex and critical work. Help build and keep the nation's critical infrastructure connected and protected 24/7.

Are you looking for your next challenge? We are currently recruiting for a 1st Line Technical Support to join our NOC Rail team in Warwick.

Reporting into the NOC Team Leaer within this role you will maintain the availability, performance and security of a critical infrastructure system. By monitoring the system on a 12-hour shift rotation (4/4) utilising tools such as System Centre Operations Manager, Cisco Prime, SolarWinds and McAfee ePO to report and investigate potential issues.

You will provide a 1st / 2nd line support service that ensures all IT equipment and infrastructure is running to its optimum performance and that all departmental Key Performance Indicators (KPIs), and attend customer sites to replace key operational equipment.

What you'll do:

• Configuration and replacement of datacentre equipment such as Cisco and Juniper firewalls, Cisco switches, Cisco and Dell server hosts whilst maintaining system operation.
• Provide both on-site and on-call support capacity for TPCMS with an ability to travel throughout the UK.
• Proactively monitor the availability, performance, and security of TPCMS as part of a 24x7 team.
• Address TPCMS issues either by resolving the issue or assigning to internal staff (engineers) or external providers (such as suppliers of equipment) to resolution.
• Proactively engage with all members of the System Management Team to support a continuous improvement program for TPCMS and the service provided with the customer.
• Ensure all Service Level Agreement targets are exceeded.
• Support the transition of the TPCMS service to other parties by supporting the development and training needs of individuals.

Who you are:

If you are an individual looking for an opportunity to develop your interest and career in the Technical Service area, undertaking 1st and 2nd line duties and this role will be ideal.

Key requirements:

• Vendor certification of the following would be beneficial: VMware, MS Windows System Support, Cisco knowledge - LAN / WAN, Juniper, IP Trade.
• McAfee SIEM Security - Security Information Events Management knowledge
• IT / ICT further education
• Vendor certification of the following would be beneficial: VMware, MS Windows System Support, Cisco knowledge - LAN / WAN, Juniper, IP Trade.
• McAfee Enterprise Security Manager - Security Information Events Management knowledge. McAfee ePO
• IT / ICT further education (degree level or equivalent experience.

What we offer:

A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver.

We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work.

The additional benefits with this role:

• 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually
• Company pension scheme
• A range of family friendly policies
• Occupational health support and wellbeing Portal
• Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.

Learn more about Telent:

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We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.