IT 1st Line Administrator

IT 1st Line Administrator

25,000 - 27,000 per year

Hull (HU7)

Onsite (Hybrid after settled)

Cooper Lomaz are currently recruiting exclusively for a growing technical team based in Hull. This position will primarily be responsible for providing first line Technical Support to the operation IT users. The role will include day-to-day systems administration and front-end management of the software, to include the daily monitoring of information logs and data assessments. Providing day to day IT service support to all company users including Windows/MAC/ e-mail, calendar, Microsoft Office, networking and other company systems.

Applicants shall have experience of administration support of Windows Desktop & Laptops, Group Policy Management, basic administrative support of Windows Servers, and building or upgrading Windows PCs and Laptops for new starters. You shall provide input and assist with the overall objectives of ongoing IT Projects, ad-hoc project administration, continuously monitoring the systems and working within company guidelines to complete project duties to their professional standards. Once settled into the role you will have the opportunity to progress and develop your technical skills and career.

Key Accountabilities

• Ensure that all IT equipment and systems are operating as efficiently as possible.
• Supporting with IT operations
• Achievement of agreed service levels for user departments and customers.
• Monitoring of IT systems to meet the growing need of the users.
• Managing Access
• Configuring Security Software
• Implementing security policies
• Testing company's systems to locate potential risks and vulnerabilities

Key Deliverables:

• Diagnose hardware and software issues
• Document and maintain IT inventory
• Review and Resolve IT Helpdesk Requests
• Prioritize and Escalate Issues as Necessary
• Improving Security in the IT systems

Experience:

• A minimum of one year experience of in a similar role.
• Microsoft operating systems and network administration experience is essential.
• Experience of hardware installation, maintenance and supporting internal stakeholders
• Approachable and friendly with a positive attitude.
• Good Communication Skills