| Description: |
We are excited to offer a fantastic opportunity for a Junior HubSpot Technical Support Specialist to join our growing team at RevM. This role is perfect for someone who has started a career in a HubSpot systems administration role and is eager to progress within a dynamic consultancy environment. You will work closely with our team, gaining hands-on experience in HubSpot, digital marketing, sales, and business processes while also having the opportunity to pursue learning opportunities. You'll be at the heart of our client success, leveraging your expertise to support, implement, and optimise HubSpot CRM systems. Your role involves handling and responding to support enquiries, hands-on configuration, developing custom solutions, and managing HubSpot portals to meet our clients' unique needs. You will be a self-starter who is very solutions-focused but able to engage with clients easily and is eager to solve problems. We ll help you develop expert HubSpot skills to enable you to create efficient HubSpot workflows and implement HubSpot configurations. Your technical prowess will be crucial in troubleshooting issues and developing innovative solutions. Working closely with our team and clients, you'll ensure that each HubSpot implementation drives real business value, supporting sales and marketing campaigns by strategically using the platform's features. In this role, you will: - Communicate with customers via phone, video, live chat, and e-mail to resolve issues effectively.
- Utilise the full potential of internal resources and tools to learn and adapt to a growing product and a fast-changing industry.
- Apply business acumen in customer interactions to proactively identify opportunities to grow their business using HubSpot.
- Communicate thoughtfully and empathetically and provide complete resolutions tailored to each customer. Work with customers, keeping their overall Hubspot experience in mind.
- Collaborate within HubSpot (with teams such as Customer Success and Product) when required.
- Coordinate and respond to customer support requests, keeping clients updated on progress
- Provide technical support, troubleshooting, and solutions for client HubSpot portals
- Assist in delivering high-quality HubSpot implementations, including initial setup and ongoing optimisation
- Learn to use HubSpot tools for marketing automation, CRM management, and reporting under the guidance of senior team members.
- Support with generating reports and simple data analysis.
- Design and build custom workflows, objects, and properties to meet specific client requirements
- Undertake day-to-day administrative tasks to ensure the smooth running of projects.
- Participate in meetings to observe and learn client management and project communication.
- Conduct regular audits of client portals to identify improvement opportunities
- Develop and maintain knowledge of HubSpot's latest features and best practices, applying them to client projects
- Collaborate with cross-functional teams to ensure aligned delivery of client solutions
- Document technical processes and maintain clear records of all implementations and changes
We are looking for someone who: - Is self-motivated, always curious, and consistently eager to learn, with a growth mindset.
- Is performance-oriented and demonstrates a strong customer-first mentality by providing high-quality service to a consistent number of customers daily.
- Thrive in a dynamic and collaborative environment and are comfortable with change, and ambiguity, working autonomously and using good judgment to make decisions that solve for the customer.
- Is seeking regular feedback and coaching to help you develop competencies relevant to making you successful in the role.
- Can understand and utilize documented knowledge, as well as utilize current and emerging technologies to provide best-in-class support.
- Is motivated by building technical skills and acquiring in-depth knowledge about our product and related technical concepts.
- A desire to learn and grow. Constant change and growth are the only things you can count on in this industry. This is exciting if you are open to it.
Key Skills & Attributes - Proven hands-on systems administration experience with HubSpot CRM
- Strong understanding of marketing automation and CRM best practices
- Experience working in an existing technical support role or as an advanced HubSpot user
- Experience in data structures and models
- Strong analytical and problem-solving skills
- Excellent communication skills, both written and verbal
- Ability to manage multiple projects and meet deadlines in a fast-paced environment
- A curiosity for technical deep-diving and troubleshooting. We don t always have the answers right away so you must enjoy discovering them!
- Willingness to learn and develop skills in HubSpot
- Proactive attitude and the ability to work in a collaborative team environment.
- Basic knowledge of Google Workspace tools.
Benefits - Competitive salary
- Pension
- Time allocated for learning and development.
- 20 days annual leave + bank holidays (closed completely between Christmas and New Year)
- Access to mentorship and training from a team of HubSpot specialists.
- Additional HubSpot training and on-the-job learning will be provided.
- Personal development opportunities - including a potential trip to the annual Inbound conference in the USA.
- Hybrid and remote working flexibility.
Who We Are: RevM was established in 2017 and is a rapidly growing HubSpot Platinum Solutions Partner. We offer consulting, implementation, and CRM migration services across the HubSpot platform. We pride ourselves on making HubSpot effortless for our clients across the UK. Our team is passionate about growth and creating solutions that deliver tangible results for our clients. If this role sounds perfect, then we would like to hear from you, so please send your CV along with a covering letter, outlining why you would be ideal for the role to (url removed) NO AGENCIES PLEASE!  |
