2nd Line Support Engineer

2nd Line Service Desk Engineer

Ashford, Kent

Essential Requirement: Driving license for onsite client visits

Are you a skilled 2nd Line Service Desk Engineer looking to take your career to the next level?

• Would you enjoy a mixture of on-site client work and office-based tasks?
• Does hybrid working after probation sound appealing?

Look no further!

Join this established and leading Managed Service Provider (MSP). As a 2nd Line Service Desk Engineer.

We are particularly interested in hearing from Support Engineers with MSP experience, but what matters most to us is your ability to work in a fast-paced, customer-focused setting.

You will encounter a variety of technologies, including:

• Microsoft 365
• SharePoint
• Intune
• Active Directory
• Networking

This role will allow you to continuously expand your skill set.

What We Are Looking For:

• Excellent technical and communication skills
• Strong customer service skills with a can-do attitude
• Ability to work calmly and patiently under pressure
• Previous experience in a service desk role (service provider or corporate environment)
• Proven abilities in IT support and installation

Working knowledge of:

• Microsoft Desktop & Office Systems
• Microsoft 365 and SharePoint troubleshooting
• Intune and endpoint management
• Active Directory Security and Administration
• TCP/IP, DNS, DHCP
• Hardware support and more!

They value your professional growth and provide extensive training opportunities. Their engineers are currently benefiting from courses and exams covering topics like:

• MS 365 Admin
• Windows Server Hybrid Administrator Associate (including exams like AZ-800 and AZ-801)
• Azure Fundamentals

And much more!

If you're ready to take on new challenges, broaden your expertise, and work with a supportive team that values education and training, then we want to hear from you!

Note: The list of training opportunities is subject to change as they continually adapt to industry trends.

Our client values diversity and operates a fair recruitment process free of discrimination. Due to the nature of this role, candidates will be expected to pass security clearance.