Role: Customer Program Leader Site Location: Cheltenham Rate: 50- 70 per hour via Umbrella Duration: 12 months
Key Activities Program Management key activities such as: - Orderbook management - RMA management - Cash collection - Customer engagement
Essential Responsibilities
Act as voice of customer within the business- driving to ensure customer satisfaction in line with contractual requirements
Lead the cross functional team to ensure program success - achieving business objectives, delivering against milestones and deliverables and ensuring the continuity of the business case
Support to manage the repairs and retrofits through the business.
Monitor and manage the health of the product - leading relevant gate reviews and ensuring follow up actions are completed to maintain the business case
Work with contracts for negotiations, customer communications and contract amendments - assessing business capability, appetite for proposals, and risk around any changes
Monitors production of units from the factory removing any barriers as needed and driving to meet on time delivery for the customer.
Management of any financial disputes - seeking resolution to delayed payment, and putting in longer term corrective action where appropriate
Ensure export compliance - seeking EUUs for certain shipment destinations & processing all orders through GTM tool
Work with manufacturing, engineering and quality to manage RMA's (zero flight hour reworks) - ensuring root cause corrective action is achieved and that the customer receives a replacement unit or the reworked unit in line with their demand.
Support customer visits and assessments - work to bring the cross functional team together to meet customer requirements and achieve successful assessments
Manage and own forecasting of production of units -taking information from various sources and translating into appropriate forecast considering market intelligence and risk appetite
Support implementation of product re-designs - leading production readiness review activities, developing transition plans, supporting customer reviews, ensuring a collaborative and successful switch over
Lead and work collaboratively with program stakeholders to ensure program goals can be achieved and that supporting functions are provided with necessary information to work effectively
Support transfer of work - working with the customer, sourcing, manufacturing, engineering and supplier quality to ensure smooth, compliant transitions
Run risk & opportunity sessions in line with program plans and business guidance
Lead obsolescence management on the product line - monitor & conduct LTB, bridge buys, use of alternatives, product re-design
Support business audits (internal and external) as required
Support cost out activities
Qualifications / Requirements Business degree or equivalent experience (3-5 years)
Desired Characteristics
Strong oral and written communication skills.
Demonstrated ability to analyse and resolve problems.
Established project management skills.
Ability to prioritize information for decision making.
Uses technical experience and analytical thinking.
