Senior IT Service Manager - Live Service

Senior IT Service Manager: 55,557 plus 28.97% pension, hybrid working, flexible hours and great work life balance.

DWP. Digital with Purpose.

The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.

We're building on recent successes like bringing our IT in-house, introducing elements such as automation and self-service to our digital services, and accelerating the adoption of public cloud.

DWP is the UK's largest government department, responsible for helping people into work and making payments worth over 195 billion a year to support some of the most vulnerable members of our society.

You'll play a crucial role in transforming public services used by nearly every person in the UK at key moments in their lives. The scale of our work is extraordinary, and our purpose is unique. We would love for you to join us.

Delivery. Work. Projects.

As a Senior IT Service Manager, you will make sure we are delivering IT Services and support which achieve value and quality.

You are also responsible for defining and maintaining mechanisms to ensure we meet performance targets, and working with finance teams to manage budgets.

In this role you will be managing a team of six, ensuring they are supported in their roles, handling line management responsibilities, and fostering their professional growth.

You'll also need to build strong relationships with internal departments and external partners (e.g., other government bodies, telecoms providers) - this means you need excellent communication and collaboration skills to navigate challenges and ensure smooth operations.

Managing cost attribution for services consumed by internal and external stakeholders, requiring close collaboration with finance teams.

The skills and experience you need:

• Experience in leading IT Service Management teams to deliver multi-channel IT support, to agreed service measures/OKRS's or project delivery targets in a cost effective and timely manner.
• Experience in shaping and implementing the people and service strategy for support services to drive and continuously improve engagement, availability, performance and process maturity of policies, standards and guidance used in delivery of the services.
• Strong people engagement skills, using focused techniques to create and deliver against clear action plans in response to feedback, strategic objectives and business needs.
• Evidence of strong communication skills in creating, strengthening, and owning stakeholder/business relationships to drive service quality, value for money and meet or exceed business and user requirements.
• Experience in co-ordinating analysis and resolution of complex issues arising, enlisting appropriate support from relevant stakeholders, and ensuring services are responsive to customer needs and wider policy changes.
• Demonstrable experience in ensuring new or changed support services are supported into live service whilst continuing to meet the expectations of customers and stakeholders.

Details. Wages. Perks.

Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. whichever is most convenient for you.

Hybrid Work: We also have all the tools and tech we need to enable our people to work and collaborate flexibly. We work a hybrid model, with some time at home and some time in a hub with the team.

Pay: We offer competitive pay of 55,557.

Pension: You'll be eligible for a brilliant civil service pension with employer contributions of 28.97%, worth 16,000 a year.

Holidays: You'll get a generous leave package starting at 26 days rising to 31, plus all the usual bank holidays, and the option to take extra days off on flexi leave.

Our broad benefits package is built around your work-life balance and includes:

• Flexible working, flexi hours and flexi days
• Hybrid working: some time in a hub with the team, some time at home
• Family-friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
• Working in an award-winning environment and culture
• Professional development, coaching, mentoring and career progression opportunities.

Process.

Stage 1: Application

Stage 2: Interview

We know how valuable your time is. We have a clear and succinct hiring process with only TWO STAGES.

Click apply now to see the full job description and get started with the next step in your career at DWP Digital.

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