Technical Business System Analyst

Are you a proactive Technical Business Systems Analyst with a passion for problem-solving and optimising business systems?

This opportunity is for a skilled Technical Systems Analyst to join a Newcastle-based team. You'll play a crucial role in supporting business systems, and driving continuous improvement.

About the Role:

You will be joining a small team and you will have the opportunity to help drive key processes, ensuring that the systems are well-supported and running efficiently. Your primary focus will be on core business systems, which handles everything from supply chain management to purchase order processing, ensuring a smooth flow of products.

You'll work closely with the infrastructure team to resolve issues and will be the go-to person for troubleshooting and fixing bugs that impact system performance.

Key Responsibilities:

• Provide 3rd line support, addressing system issues, resolving bugs, and finding workarounds where necessary.
• Manage tickets escalated, particularly when the system goes down or requires urgent fixes.
• Work proactively to identify and resolve system inefficiencies
• Communicate effectively with internal teams.
• Work towards problem-solving and system improvement.

Who you will be:

• A proactive attitude. Someone who can identify issues and work autonomously to find solutions.
• Working with business systems (marketing, finance, procurement, warehouse)
• SQL experience
• Ability to work on 3rd line support issues, including system down times, bugs, and other technical challenges.
• Excellent communication skills
• Familiarity with ticketing systems and working in a fast-paced, collaborative environment.

This opportunity is paying up to 50,000 depending on experience and will be working in a hybrid environment of up to three times a week. If you think you have what it takes, please apply today.