2nd Line Support

2nd Line Support Analyst

Are you proactive, achievement-focused and looking to develop your career in IT?

Do you have a genuine interest in technology and a passion to help others?

Sharp IT Services has an excellent new career opportunity based in High Wycombe as a 2nd Line Support Analyst. Hybrid working available!

Key Responsibilities

As a Second Line Support Analyst, you will be working with our team to deliver Sharp IT Services to a variety of our clients, providing excellent customer service by resolving their queries in a professional manner. This includes:

• Owning, updating and progressing tickets to help smoothly resolve any issues.
• Being professional, positive and friendly when communicating with all colleagues and clients.
• Taking an active role in personal and team development to improve work experience.
• Meeting Key Performance Indicators to maintain a high standard of service across Sharp IT.

Skills and Qualifications

• A friendly, personable and professional attitude.
• A minimum of 18 months experience working with IT or providing IT Support.
• Good knowledge of Microsoft Cloud technologies (365 and Azure).
• Excellent written and verbal communication skills to effectively communicate with both technical and non-technical audiences.
• A good understanding of Virtualisation, Networking, Firewalls and Cyber Security.
• Good understanding of Antivirus Software and backup issues.

Benefits

• 26 days of holiday + bank holidays
• Dental and critical illness cover
• O2 discounts
• Study support
• Discounted gym membership

Do you have what we re looking for? Please apply with your latest CV and we ll be in touch.