IT Admin / IT Helpdesk

IT Admin - Junior. Based in Kings Lynn, Norfolk, I have a new requirement for an Junior IT Admin person. This role would suit someone with little experience or no experience but just with an genuine interest in IT or has some admin experience! I am looking for an enthusiastic individual who possess basic IT skills with excellent communication and customer services skills.

This is a varied IT role with my client offering training and progression Please note this role is 100% office based (offers no WFH).

You must have experience/skills in the following :

• Good knowledge of Microsoft office.
• Excellent customer service approach / organisational skills.
• Team player but also able to work alone.
• Excellent written and verbal skills.

Role involves:

• First point of contact for all IT enquiries (mainly over the phone).
• Keeping the ticketing system up to date and chasing resolvers and end users for updates on their tickets.
• Field / assign tickets to the wider team allocating according to skill set.
• Where necessary support the investigation and resolving of requests and incidents.
• Providing designated users with Mobile Phones, setting mobiles up with standardised Applications.
• Field / assign tickets to the wider team allocating according to skill set.
• Document and publish communications for the IT department, projects, and any other required comms.

Please send your most up to date CV to me ASAP for a full job spec!