| Description: |
Job Title: 1st line service desk engineer
Location: Borehamwood + Hybrid + Mon-Fri 0830am to 1700pm
Salary: up to 28k per annum
Duration: Permanent
Benefits: 22 days AL rising to 25 + BHs + Company pension + day off for birthday
Training: A tailored training path with vendor specific accreditations.
Do you have remote or onsite experience troubleshooting and resolving technical issues? Are you ready to join a team where your talents are valued, your ideas are heard, and your career can thrive?
If so, we are looking for you to join our team as a 1st Line Service Desk Engineer!
HOW YOULL MAKE AN IMPACT
Provide technical support for our Managed Service customers, aiming to resolve incidents promptly or escalate to the 2nd and 3rd line engineering team if necessary.
Perform proactive tasks to maximize customer uptime, including root-cause analysis and preventive measures to avoid recurring issues.
Resolve monitoring alerts, deploy security updates, perform system maintenance, and upgrade customer systems as required.
Manage tickets efficiently and effectively within an ITIL environment.
WHO WE ARE LOOKING FOR
You have at least 2+ years' experience in a commercial IT Support environment, and a strong understanding of computer hardware, software, networking, and operating systems.
You are patient, empathetic and able to communicate technical concepts to non- technical users.
You enjoy working as both a part of a team and leveraging the expertise of others to solve problems.
You have exceptional customer service skills with a proven ability to quickly build rapport.
SYSTEMS YOU ARE FAMILIAR WITH
Proficiency in Microsoft Office 365 services and email services (Exchange, Exchange Online, Mimecast, Gmail).
Familiarity with Intune, including Device Management, Conditional Access Policies, and Autopilot.
Microsoft Azure administration.
Proficiency in Windows OS (7, 8, and 10) and understanding of DNS, DHCP, TCP/IP, LAN, Routing, VPN, and WAN.
INDLET/ first line engineer / 1st line support / servide desk technician / service deask engineer / Managed service provider / support engineer /  |
