IT Technician

IT Technician

Southend on Sea

Full Time Monday to Friday 37.5 Hours 9am to 5:30pm

Are you an experienced IT Technician with 1st and 2nd line support? If so, our client, a leading provider of Managed Equipment Services (MES) to the NHS and private healthcare sector in the UK seeks an UK IT Technician to join their team based in Southend on Sea, with frequent travel to other sites.

To be considered for this role you must have at least 3 years relevant UK-based work experience in a similar role.

Responsibilities

• As part of the desktop support team take ownership of incidents and service requests logged by users and manage them to completion or escalate as required
• Manage escalation with third parties where required to provide additional assistance and resolution
• Help foster and develop good relationships with remote based sites and users to ensure better end user experience
• Work closely with the operational centre Managers/Leaders to ensure IT assets are utilised in an efficient and effective manner
• Working with the team to ensure all assets are properly managed and maintained within the asset register ensuring compliance with our 27001 ISO
• Perform routine tasks such as resetting passwords, restoring files, setting up new accounts, adding and removing users from security groups
• Asist with delivering new starter builds when required and provide IT onboarding and induction training to new users
• Ensure the onboarding documentation is updated and reviewed by the team
• Working with the team ensure the build checklist is maintained and regularly updated
• Ensure software installations and devices are patched regularly via standard tools and methods
• Help manage and maintain local area network for all sites. Escalate network issues to the Infrastructure Manager or third-party partner
• Maintaining accurate documentation for knowledge base and FAQs
• Provide orientation and guidance to users on how to operate computer equipment
• Manage, maintain local hardware stock and peripherals
• Carry out and complete assigned IT project work within the specified deadline
• Assist with regular maintenance and patching tasks as directed by Infrastructure Manager, reporting back on clients patched outstanding or issues identified
• Carry out essential testing and proactive monitoring of IT resources and services escalate alerts to the Infrastructure Manager
• Working with the Infrastructure Manager help raise Change Requests and submit them to the Change Advisory Board
• Assist with tasks relating to our ISO standards such as 27001, 9001 to help maintain compliance
• Help provide reports on IT service desk calls
• Help provide reports on IT assets and state of assets
• Help provide reports on backs ups and current state and status

Qualifications

• Good understanding of Microsoft and Mac operating systems with demonstrable experience
• Knowledge of working with Active Directory and Office 365
• Professional certifications preferred (i.e. A+, Network+, MCP)
• Degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience

Essential Skills

• Organisational skills
• Attention to detail
• Excellent communication, verbal, written and presentation
• Self-motivated
• Direct hands-on approach to support
• Logical approach to troubleshooting issues
• Ability to multitask
• Communicate with users at all levels
• Work well as part of a dynamic team
• 1st / 2nd line support of current Windows environments

Essential Experience

• Experience working with Active Directory
• Experience working with Office 365
• Experience working with Windows 10 & 11 operating systems
• Experience working with a ServiceDesk managing calls and escalating
• Experience creating and writing documentation
• Experience with backup technologies

Desirable Experience

• Experience working with MacOS
• Experience working with Windows server 2016, 2019 & 2022
• Experience working with Microsoft Hyper-V platform
• Experience working in a hybrid Azure AD/Entra ID environment
• Experience working with and creating PowerShell scripts
• Experience working with regulated ISO environment

Benefits

• Royal London Pension - 5% employer contribution
• Death in Service Scheme after probation - 4 times salary
• Maternity - 21 weeks full enhanced maternity pay; this is inclusive of Statutory Maternity pay. Plus, after the employee has returned from Maternity Leave for 3 months, a 10% bonus will be paid, (with a commitment to work for 6 months plus)

A DBS Enhanced Disclosure is required for all applicants.

If you have all the skills above and feel this is the role for you, please do not hesitate to contact us at One to One Personnel on (phone number removed) or forward your CV to (url removed).