2nd Line Support Engineer

Here at Farleys Solicitors we've been practising legal common sense for over 60 years. Our roots are firmly based in Lancashire, having started our journey in Blackburn in 1958.

We now have seven offices across Lancashire and Greater Manchester, 140+ employees and offer a full range of legal services for individuals and businesses.

Our reputation and growth are based on how our legal services are delivered, combining our legal expertise with a down to earth approach and a focus on getting the job done for our clients.

About the Role:

We are seeking a skilled and motivated 2nd Line Support Engineer to join our dynamic IT team.

The successful candidate will be responsible for providing technical support, ensuring the smooth operation of our IT systems and resolving technical issues.

Key Responsibilities:

• Provide 2nd line support for IT-related issues, including hardware, software, and network problems.
• Troubleshoot and resolve technical issues escalated from the 1st line support team.
• Assist with the installation, configuration, and maintenance of IT systems and applications.
• Monitor system performance and ensure the security and integrity of data.
• Collaborate with other IT team members to identify and implement improvements to IT services.
• Document and maintain accurate records of support activities and resolutions.
• Provide training and guidance to 1st line support staff and end-users as needed.

Requirements:

• Proven experience in a 2nd line support role or similar technical support position.
• Strong knowledge of Windows operating systems and common software applications.
• Experience with network troubleshooting and configuration.
• Experience with Intune and SharePoint is a plus.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Hands-on attitude required.
• Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional development and career advancement.
• A supportive and collaborative work environment.

To get in touch, please click apply below and upload your CV - we'll be in touch.