1st Line Support Analyst

1st Line Support Analyst

23,000- 25,000

Permanent + Bonus + Benefits Package

Middlesbrough

This is an excellent opportunity to join a leading global provider and a massive name in the industrial services sector. We are looking for talented individuals to come and join their growing team in Middlesbrough. This is perfect for kickstarting your career in IT and there will be excellent progression and development opportunities available.

Role Overview:

• Provide 1st line desktop and network support to users and systems.
• Provide 1st line application support and troubleshooting including LAN / WAN and wireless.
• Prioritise tickets logged according to impact/urgency.
• Escalate incident tickets via the correct channels when required.
• Maintain Service management, logging of all incidents, service requests and changes within the system and ensuring they are kept up to date.

What You Would Bring:

• Previous experience working in an IT service desk environment.
• Clear and confident communication skills.
• Passion for IT and willingness to learn and develop.
• Knowledge of Microsoft Windows, Active Directory, Microsoft Office 2016 and 365.

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.