IT Infrastructure Technician

3rd Line Support Technician

Norwich (including local travel)

Up to 40,000

Are you someone who enjoys working in a fast paced environment in a customer facing role? Resolving a variety of 3rd Line level tickets and delivering exciting projects? We are seeking an experienced 2nd/3rd Line Technician to act as the escalation point for the Service Desk, resolving issues remotely and at client sites when required. This will also include planning and delivering a range of projects.

Please note all potential candidates must have a full UK driving license and access to their own vehicle. This role offers flexibility for remote working, as well as office time with a great company culture.

Requirements:

• Experience in a Senior level IT Support related role (Minimum 3/4 years working in IT).
• Demonstrable experience of planning, delivering and leading specific IT projects.
• Previous experience working in Service Desk environment.
• Comfortable providing remote and customer facing support.
• Strong Networking skills.
• Knowledge of Microsoft Teams, Word, Excel, PowerPoint, Outlook, OneDrive.
• Strong knowledge of Cloud platforms.
• Ability to install on PCs, Macs, tablets, and phones.

Please note, this is just a snapshot of the requirements, a full job spec will be provided upon application. We will be assisting our client with the interview process so please get in touch today if you feel this could be the role for you.