1st Line IT Support - Junior

1st Line IT Support - Junior. Based in Kings Lynn, Norfolk, I have a new requirement for an Junior 1st Line IT Support /1st Line IT Helpdesk person with 3-6 months experience within an IT role. This is a varied IT role with my client offering training and progression Please note this role is 100% office based (offers no WFH).

You must have experience/technical skill in the following :

• 3-6 months experience within an IT role.
• Good knowledge of Microsoft office.
• Excellent customer service approach / organisational skills.
• Team player but also able to work alone.
• Excellent written and verbal skills.
• Can do approach

Role involves:

• First point of contact for all IT enquiries (mainly over the phone), converting end user requests / incidents into tickets (30-35 tickets per day)
• Keeping the ticketing system up to date and chasing resolvers and end users for updates on their tickets.
• Field / assign tickets to the wider team allocating according to skill set.
• Where necessary support the investigation and resolving of requests and incidents.
• Providing designated users with Mobile Phones, setting mobiles up with standardised Applications.
• Support the wider team with investigations on incidents.
• Field / assign tickets to the wider team allocating according to skill set.
• Document and publish communications for the IT department, projects, and any other required comms.

Please send your most up to date CV to me ASAP for a full job spec!