Application Analyst

Due to a growth plan within our IT team, we are delighted to confirm that Fortem Solutions are currently recruiting for an Application Analyst. This role will be based at our head office in Hitchin, however agile working is available.

This is an exciting opportunity to become a key part of Fortem's Application and Data Services Team. Providing essential 2nd line support for a wide variety of off the shelf and in house developed web and mobile apps this role will also require taking on the challenge of proposing and leading on the implementation of IT solutions to business problems; in addition to supporting on larger strategic projects and the mobilisation of new contracts.

We are looking for someone who has good knowledge of at least 2 out of our 3 core systems:

1. TotalMobile Mobilise
2. TotalMobile Connect
3. Trimble Fieldview

Key Responsibilities:
Provide 2nd line support for all applications in use across the business via tickets logged in ServiceNow
Managing customer expectations and achieving set service level agreements and key performance indicators, whilst always trying to exceed them.
Creation and updating on system knowledge base articles Implement and perform system testing against requirements using best practice methodologies
Work with stakeholders to gather and specify requirements for system changes, fixes and developments
Work with branches to perform user acceptance testing of implemented solutions prior to transitioning into the live environment
Escalate problems to the Application Specialists where required to ensure swift resolution
Project manage smaller projects ensuring project governance is adhered to i.e. producing documentation, status reports
Mentor and support other team members and work as part of a team, propagating knowledge
Organise and manage own workload effectively to meet all project timescales and managers expectations
Support Application Specialists in set up and testing of all Fortem applications required to meet the needs of the contract
Deliver training and advice on Applications and Mobile Devices to meet the needs of the contract

Essential
Previous experience supporting/mobilising one or more of the following applications:
TotalMobile Mobilise, TotalMobile Connect or Trimble Fieldview
Proven experience of working with and supporting existing business systems and applications (preferably in the Repairs & Maintenance or Social Housing Management sectors)
Excellent communication, interpersonal and presentation skills
Effective interrogation and analytical skills
Full driving license

Desirable
Operational/commercial experience within the maintenance/construction sector
Working within a matrix structure
Experience of regression Testing of applications including recording the results of testing
Ability to build and use SQL queries to extract/analyse data
Experience of working with ServiceNow
ITIL foundation or equivalent of 3 years experience

At Fortem we look for a balance of skills and experience but just as important to us are your values and behaviours. We are looking for people to join our team aligned to our values which are: loyal & united, honest & trustworthy, take responsibility, be proud, and listen & act. If you are passionate about what you deliver, and willing to go the extra mile then come and join our Fortem team, and become a great ambassador of our business.

Benefits
25 days annual leave + bank holidays & your birthday off
Pay review every January
26 weeks full pay maternity leave
8 weeks full pay paternity leave
Discounted gym memberships at national and local gyms
Up to 3,000 colleague referral fee
Other benefits including dental care, private healthcare, cycle-to-work scheme, mobile phone provider discounts & more

Here at Fortem we are passionate about people, with a real focus and drive around continuous development. We strongly believe that this passion has allowed us the success we have enjoyed in recent years. Above everything else you will be joining a values based business: our values are at the centre of every activity we undertake. Having the right talent, coupled with the right culture and values, ensures that we have a sustained future and a trusted brand in our respective markets.