Head of Implementation

100% remote

United Kingdom

Are you an experienced implementation leader working at enterprise level within a scaling SaaS product company? with a passion for software products and a desire to revolutionize how we deliver exceptional client experiences? Join our dynamic team to lead the charge in transforming customer implementation and onboarding!

We're not just another SaaS provider. We re a team of passionate individuals driven by a deep understanding of our industry and a commitment to delivering unparalleled value to our clients.

Our journey began with our founders hands on sector experience, and from those humble beginnings, we've rapidly become a leading force in our vertical operating across Europe. We thrive on innovation, collaboration, and a genuine desire to exceed expectations, with the US market now kicking off for us and over 50 million VC investment on top of our already healthy profit margins, we are all set to continue our expansion plans.

Our Customer Success team is the heart of our organisation, acting as the face of the company and building lasting relationships with our clients that provide genuine value. We pride ourselves on our solutions-led approach with a focus on consultancy led partnerships, where our team members, each with hands-on experience in the industry, work closely with clients to address their unique challenges. By combining our cutting-edge software with strategic guidance, we empower our clients to achieve significant revenue growth and enable them to achieve more as part of a partnership.

As our newly appointed Implementation Manager, you'll play a pivotal role in shaping the future of our client implementation and onboarding processes. you'll become an expert in our innovative product suite, guiding clients toward seamless integration and maximising the value they derive from our solutions.

you'll lead a talented team of implementation specialists, driving efficient project delivery and ensuring a smooth onboarding experience for our rapidly expanding client base. Your insights will directly influence our product roadmap, ensuring our offerings remain aligned with client needs and industry best practices.

We re seeking a leader who thrives in a fast-paced environment, possesses exceptional communication and problem-solving skills, and is passionate about delivering outstanding client experiences. If you have a proven track record in project management, a deep understanding of the PMO function gained from within a SaaS environment, along with a desire to make a real impact, we encourage you to apply.

To learn more about this exciting opportunity, please reach out to our Talent partner, Hurren & Hope, who is working exclusively with us to engage the top 1% of professionals.

Speculative applications will be forwarded on to Hurren & Hope for review. Thank you for your interest.