Search

IT Support Analyst

Posted: 23/11/24
Recruiter:Sunny Recruitment
Reference:2855796862
Type:Permanent
Disciplines: Analyst
Salary:Competitive
Location:Ffostrasol, UK
Description: IT Support Analyst Llandysul

WORKING HOURS
M F 9am 5pm

THE ROLE
Our client is a leading, health company who are seeking an IT Support Analyst to join their friendly, inclusive team!

DUTIES WILL INCLUDE
  • As a IT Support Analyst you will provide first level support on the MES Systems in use at the site
  • Document standard operating procedures (SOP) used by support staff.
  • Assist in developing global IT standards and tools and work with colleagues in other countries to maintain current solution catalogue.
  • Escalate advanced technical issues to third parties or senior members.
  • Oversee ongoing and future infrastructure projects, ensure technical implementations and timelines are aligned with ongoing business needs and based on best practices and company standards.
  • Direct and indirect support of IT service desk and ticket management as an escalation within the target resolution time and are documented within the ticketing system
  • Prioritise, schedule, and resolve problems
  • Perform hands-on fixes at the desktop level
WHAT YOU WILL NEED
  • Must be able to drive / access to own vehicle due to remote location
  • Expertise of basic computer hardware, including PCs, laptops, and peripheral components
  • Experience with desktop and server operating systems, including Windows Server (Apply online only) and Windows 10/11 Pro.
  • Intune/Autopilot skills.
  • Experience with the Microsoft Office 365, Active Directory, Service Desk Support Software, MDM (Mobile Device Management) (Intune, SCCM, Azure).
  • Knowledge of Active Directory (Hybrid Azure and On-prem), Exchange, DNS (Domain Name Server), DHCP (Dynamic Host Configuration Protocol), SSO
  • Ability to present ideas in user-friendly language
  • Ability to effectively prioritise and execute tasks in a high-pressure environment.
  • Ideally ITIL Foundation Certified


BENEFITS
  • Work for a global organisation
  • Beautiful location
  • Private healthcare
  • Up to 36 days holiday


BIOTECH

Recruiting now

This website uses cookies to improve user experience. By using our website you consent to all cookies in accordance with our cookie policy OK